The receptionist that never misses a call.
Relay is a bilingual voice agent that answers 24/7, qualifies callers and books appointments mid-call — while you watch every conversation live.
Trusted by clinics and practices across Brazil
Watch every call as it happens.
Not a black box. A live transcript, the tools the agent is calling, and a per-leg latency meter — all streaming while the call is in progress. Listen in, or take over with one tap.
- Streaming transcript with sentiment, interim turns and speaker labels.
- Six-leg latency meter — STT, LLM, TTS, tools — flags anything over budget.
- Listen in or take over instantly, then hand the call back.
A complete receptionist, on every line.
Answers 24/7
Inbound calls are picked up instantly, day or night, in Portuguese or English.
Books during the call
The agent checks your calendar and confirms the appointment before hanging up.
Live transcripts
Watch the transcript, tool calls and per-leg latency stream while a call runs.
Analytics that matter
Conversion, attendance, cost per call and p95 latency — not vanity metrics.
Every call, summarized and searchable.
After hangup, Relay writes a summary, outcome and sentiment, tags topics, and syncs the transcript to the recording — so you can scrub straight to the moment that matters.
The metrics a clinic actually runs on.
Call volume, attendance and conversion, average handle time, cost per call and p95 latency — with a day-and-hour heatmap and an agent-by-agent breakdown.
From the first ring to the booked appointment.
Four steps to your first answered call.
Connect a number
Point your Twilio number at Relay in a couple of clicks.
Configure the agent
Set a persona, greeting and voice, and add your knowledge docs.
It answers & books
The agent qualifies callers and books straight into your calendar.
You watch live
Monitor calls in real time, review summaries, and read the analytics.
“It answers every call, even at 3 a.m., and books straight into our calendar. Our front desk finally gets to breathe.”
Start answering every call.
Set up your bilingual receptionist in an afternoon — and watch the first call come in live.