Analytics
Call performance across all agents.
7d
30d
90d
Total calls
2,620
+9%
Attendance rate
89%
+2 pts
Conversion rate
38%
+3 pts
Avg handle time
01:31
−6s
Total cost
$263.30
≈ R$1,462
p95 latency
884 ms
within 900 ms budget
Call volume
total vs. scheduled · 30 days
Total
Scheduled
End-to-end latency
distribution · ms
OK
≥700
≥900
0–150
150–300
300–500
500–700
700–900
900–1100
>1100
Calls by day & hour
America/São_Paulo
less
more
0
3
6
9
12
15
18
21
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Agents
comparison
Agent
Calls
Attendance
Conversion
Avg handle
Cost
p95
Lumen Reception
1,860
92%
41%
01:38
$182.40
842 ms
Outbound Recall
540
71%
28%
01:02
$61.10
910 ms
After-hours Bot
220
88%
33%
00:54
$19.80
760 ms