+55 11 98472-1130INBOUNDCompleted
Mariana Oliveira · Clínica LumenLumen ReceptionToday · 14:32
Duration
01:12
Outcome
Scheduled
Sentiment
Positive
Est. cost
$0.142
≈ R$0.79
AI summary
post-call
Mariana Oliveira, an existing patient, called to book a consultation with Dr. Martins this week. The agent confirmed her patient status, checked availability, and offered Tuesday 2:30 PM or Wednesday 10:00 AM. She was briefly frustrated that nothing was open the same day, but accepted the Tuesday slot. The appointment was booked and confirmed (appt_8842); no human transfer was needed.
Appointment bookingInsurance & coverageDr. MartinsSame-day availability
Tool timeline
4 calls
lookup_kbsuccess00:11
"accepted insurance plans" → doc: Insurance & Coverage
check_availabilitysuccess00:19
Dr. Martins · this week → 2 slots returned
book_appointmentsuccess00:45
confirmed · Tue 14:30 · id appt_8842
end_callsuccess01:08
reason: caller goodbye · outcome SCHEDULED
Recordingmp3 · 01:12
00:3401:12
Transcriptsynced · 00:34
Agent00:03

Clínica Lumen, good afternoon — you've reached the Relay assistant. How can I help you today?

Caller00:08

Hi, I'd like to book a consultation with Dr. Martins sometime this week.

Agent00:13

Happy to help with that. Are you already a patient with us?

Caller00:16

Yes — Mariana Oliveira.

Agent00:19

Thank you, Mariana. Let me check Dr. Martins' availability for this week.

Agent00:24

I have Tuesday at 2:30 PM or Wednesday at 10:00 AM. Which works better for you?

Caller00:30NEGATIVEnow

Neither works — I really needed something today. This is frustrating.

Agent00:35

I completely understand, and I'm sorry about that. Let me see whether anything opened up sooner.

Caller00:42

Okay, Tuesday at two thirty works — thank you.

Agent00:48

Booked. You're confirmed with Dr. Martins on Tuesday at 2:30 PM. Have a great day, Mariana.