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Mariana Oliveira · Clínica LumenLumen Reception
In progress00:41
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opus · 48 kHz
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Agent00:03

Clínica Lumen, good afternoon — you've reached the Relay assistant. How can I help you today?

Caller00:08

Hi, I'd like to book a consultation with Dr. Martins sometime this week.

Agent00:13

Happy to help with that. Are you already a patient with us?

Caller00:16

Yes — Mariana Oliveira.

Agent00:19

Thank you, Mariana. Let me check Dr. Martins' availability for this week.

Agent00:24

I have Tuesday at 2:30 PM or Wednesday at 10:00 AM. Which works better for you?

Caller00:30NEGATIVE

Neither works — I really needed something today. This is frustrating.

Agent00:35

I completely understand, and I'm sorry about that. Let me see whether anything opened up sooner.

Caller00:41INTERIM

Okay… Tuesday at two thirty could actually

Latency· 6 legs
Healthy
End-to-end
812ms
p95 884≤ 900
LLM first token
286ms
p95 352≤ 400
TTS first audio
121ms
p95 138≤ 150
LLM total
642ms
p95 731≤ 800
Tool total
418ms
p95 540≤ 600
STT finalize
214ms
p95 268≤ 300
within budgetover budgetno data
Tool timeline
3 calls
lookup_kbsuccess00:11
"accepted insurance plans" → doc: Insurance & Coverage
check_availabilitysuccess00:21
Dr. Martins · this week → 2 slots returned
book_appointmentrunning00:39
Tue 14:30 · Mariana Oliveira · holding slot…